Answers to the questions reps and admins ask most. Browse a topic below, or reach our team if you can't find what you need.
Start by adding your company — UPSCILL's AI enriches it from your website automatically. From there, generate buyer personas and build a scenario, then launch a voice roleplay. The whole flow takes just a few minutes from the dashboard.
No. UPSCILL runs in the browser on any device. Reps just need a microphone to practice voice roleplays — no downloads or plugins required.
Yes. Admins can invite reps and managers from the organization settings. Each member gets their own login, practice history, and performance tracking.
Personas are built from your real customer data and respond with objections, stalls, and follow-ups like genuine buyers. You can adjust difficulty so practice scales as reps improve.
Reps can practice and receive coaching in their native language across the markets you sell in, so global teams train on a level playing field.
Every session is scored the moment it ends, with feedback on discovery quality, objection handling, and next steps — mapped to your sales methodology.
Subscriptions are billed through Stripe. You can view invoices, update payment methods, and manage your plan from the billing section in admin settings.
Yes. Admins can upgrade, downgrade, or cancel at any time from admin settings. Changes take effect at the start of your next billing cycle.
We do. For enterprise rollouts and custom requirements, reach out and our team will put together a plan that fits your organization.
Yes. Data is isolated per organization with row-level security, and access is restricted to your authenticated team members. We treat security and privacy as foundational, not optional.
Practice data is scoped to your organization. Admins and managers can review team performance; reps see their own history. Nothing is shared outside your workspace.
Our Privacy Policy and Terms are linked in the site footer and cover how we collect, store, and process data in line with GDPR.
Reach out and our team will get back to you — usually within 24 hours.
