Privacy Policy

1. Introduction

UPSCILL ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered sales training platform ("Service"). Please read this privacy policy carefully.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Set up your organization profile
• Use the Service and create content
• Contact us for support
• Subscribe to our newsletter or marketing communications

2.2 Voice Data

When you participate in voice-based training sessions, we collect and process voice recordings. This data is used to provide AI-powered feedback and improve your training experience. Voice data is processed securely and in accordance with this Privacy Policy.

2.3 Usage Data

We automatically collect certain information when you use the Service, including:

• Device information (type, operating system, browser type)
• IP address and location data
• Usage patterns and preferences
• Training session data and performance metrics
• Cookies and similar tracking technologies

2.4 AI Training Data

We collect data about your interactions with AI-powered features, including scenarios you create, personas you develop, and feedback from training sessions. This helps us improve our AI models and Service quality.

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the Service
• Process your transactions and manage subscriptions
• Improve, personalize, and expand the Service
• Provide AI-powered training feedback and analytics
• Communicate with you about updates, support, and marketing
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or security threats
• Train and improve our AI models
• Comply with legal obligations

4. AI and Machine Learning

Our Service uses artificial intelligence and machine learning technologies, including:

• Voice Analysis: We use AI to analyze voice recordings and provide feedback on communication skills
• Content Generation: AI helps generate training scenarios and personas
• Performance Analytics: Machine learning algorithms analyze your training performance
• Model Improvement: We may use anonymized data to improve our AI models

We use third-party AI providers (such as OpenAI and Anthropic) to power some features. Data sent to these providers is subject to their privacy policies and terms of service.

5. How We Share Your Information

We may share your information in the following circumstances:

• Within Your Organization: Team members can access shared data within your organization account
• Service Providers: We share data with third-party vendors who help us provide the Service (hosting, analytics, payment processing, AI providers)
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: We may share your information for other purposes with your explicit consent

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and assessments
• Access controls and authentication requirements
• Secure data storage with industry-leading providers
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal, accounting, or security purposes.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Withdrawal of Consent: Withdraw consent for processing based on consent

To exercise these rights, please contact us at privacy@upscill.com

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and store certain information. Types of cookies we use:

• Essential Cookies: Necessary for the Service to function
• Performance Cookies: Help us understand how you use the Service
• Functionality Cookies: Remember your preferences
• Analytics Cookies: Track usage patterns and performance

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of the Service.

10. Third-Party Services

Our Service integrates with third-party services, including:

• Supabase (database and authentication)
• Stripe (payment processing)
• OpenAI and Anthropic (AI services)
• VAPI (voice AI)
• Vercel (hosting)
• Google OAuth (authentication)

These third parties have their own privacy policies. We encourage you to review their policies before using their services through our platform.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

13. GDPR Compliance (EU Users)

If you are located in the European Economic Area (EEA), you have additional rights under GDPR:

• Right to be informed about data processing
• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Our legal basis for processing your data includes consent, contractual necessity, legal obligations, and legitimate interests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We will also notify you via email or through a prominent notice on our Service.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: