1. Introduction
This Cookie Policy explains how UPSCILL ("we", "our", or "us") uses cookies and similar tracking technologies when you use our AI-powered sales training platform ("Service"). This policy provides information about what cookies are, how we use them, and how you can manage your cookie preferences.
2. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.
Cookies can be "session cookies" (temporary, deleted when you close your browser) or "persistent cookies" (remain on your device until they expire or you delete them).
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the Service to function and cannot be switched off in our systems. They are usually set in response to actions you take, such as:
- Logging into your account
- Setting privacy preferences
- Filling in forms
- Maintaining security and authentication
Provider: Supabase (authentication and session management)
3.2 Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Service. They help us understand:
- Which pages are most and least popular
- How visitors move around the Service
- Which features are used most frequently
- Whether there are any errors or performance issues
All information collected by these cookies is aggregated and anonymous.
3.3 Functionality Cookies
These cookies enable the Service to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we use. Examples include:
- Remembering your language preference
- Storing your UI customizations
- Remembering your training preferences
- Saving your organization settings
3.4 Analytics Cookies
We use analytics cookies to understand how users interact with our Service. This helps us improve user experience and identify areas for enhancement. These cookies collect information such as:
- Pages visited and time spent on each page
- User flow through the application
- Features and tools used
- Error messages encountered
Provider: Vercel Analytics (performance and usage analytics)
3.5 Third-Party Cookies
We use services from third-party providers that may set their own cookies. These include:
- Stripe: Payment processing cookies for secure transactions
- Google OAuth: Authentication cookies when you sign in with Google
- VAPI: Voice AI session cookies for training sessions
These third parties have their own cookie policies. We recommend reviewing their policies for more information.
4. Specific Cookies Used
| Cookie Name | Purpose | Type | Duration |
|---|---|---|---|
| sb-*-auth-token | Authentication session | Essential | Session |
| __stripe_* | Payment processing | Essential | Session |
| _ga | Google Analytics (if enabled) | Analytics | 2 years |
| user_preferences | UI and feature preferences | Functionality | 1 year |
5. How We Use Cookies
We use cookies for the following purposes:
- Authentication: To verify your identity and maintain your login session
- Security: To protect against fraudulent activity and unauthorized access
- Preferences: To remember your settings and customizations
- Performance: To monitor and improve the speed and functionality of our Service
- Analytics: To understand how users interact with our Service and identify areas for improvement
- Features: To enable specific features like voice training sessions and AI interactions
6. Managing Your Cookie Preferences
6.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. Here are links to cookie settings for common browsers:
6.2 Impact of Disabling Cookies
Please note that if you disable essential cookies, some features of our Service may not function properly. Specifically:
- You may not be able to log into your account
- Your preferences and settings may not be saved
- Payment processing may not work
- Some features may appear broken or unavailable
Disabling non-essential cookies (analytics, performance) will not affect core functionality but may impact our ability to improve the Service based on usage patterns.
6.3 Do Not Track Signals
Some browsers have a "Do Not Track" feature that signals to websites you visit that you do not want your online activity tracked. Currently, our Service does not respond to Do Not Track signals.
7. Local Storage and Similar Technologies
In addition to cookies, we may use other storage technologies:
- Local Storage: To store application state and user preferences
- Session Storage: To store temporary data during your browsing session
- IndexedDB: To cache data for offline functionality and improved performance
These technologies serve similar purposes to cookies but allow us to store more data locally on your device to improve performance and user experience.
8. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last updated" date.
9. More Information
For more information about how we process your personal data, please see our Privacy Policy.
For general information about cookies, you can visit www.allaboutcookies.org.
10. Contact Us
If you have questions about this Cookie Policy or our use of cookies, please contact us:
Email: support@upscill.ai
Support: support@upscill.ai